Customer Support

Customer Support


Context Help

If you feel lost inside our hosting Control Panel, the first thing you should do is press the Help button, which is present on each page. A context menu will appear. It includes detailed info about all the operations that you can carry out on the given page. Each pop-up window opens on the same page so that you can quickly return to your work.

Video Tutorials

We have an extensive selection of tutorial videos describing how to use our hosting Control Panel. They're designed for those of you who would like to see how things are being done rather than just reading articles. In this way, everyone can quickly get to know our Control Panel by simply watching our step-by-step how-to videos.

F.A.Q.

If you can't find the solution you searching for, have a glimpse at our comprehensive FAQ database, which contains questions asked by real clients and provides practical solutions. We constantly update our Frequently Asked Questions database with new articles in order to cover all the innovations and new additions to our platform.

Ticketing System

If you still can't find the answer you searching for in the FAQ section either, you can touch base with our fantastic team of client support engineers available 24x7 and ready to assist you with any question. Each trouble ticket you send will be responded to in less than 1 hour (the average response time is approximately twenty minutes), so you will not have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 283880

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com